AI in India

Indian digital lender Kissht runs an Arrowhead voice AI agent, in Hindi and English, on two inbound support queues: loan-rejection queries and mandate/NOC cancellations. It is integrated with Kissht's dialer and CRM, hands any mention of the RBI to a human within the same turn, and runs on Arrowhead's own small language model at about 500 ms turn latency. Within two months it handled 40% of all inbound calls, resolving about 88% without a human at roughly 30% lower handle time.

India's national highways are managed by NHAI - the government body responsible for development, maintenance, and operations across hundreds of thousands of kilometers of road infrastructure. IHMCL, its subsidiary, specifically manages the FASTag-based national toll collection ecosystem.

Ridhira Group deployed a Hyperleap AI concierge on its website, WhatsApp and social channels in English, Hindi and Telugu, and a separate lead-qualification agent for its Ridhira Zen wellness community. Per client-disclosed results, queries handled rose 7.5x and booking conversions 92%; Ridhira Zen saw 4x qualified leads at 66% lower cost per lead.

Plum, India’s vegan beauty pioneer, deployed Sagepilot Ananya AI across WhatsApp, email, web chat, and voice, achieving 88% AI resolution across a 30-day window, holding 86-94% AI resolution through a Birthday Sale surge that pushed daily tickets to 12x baseline.

Karnataka Power Transmission Corporation Limited (KPTCL) has deployed drones equipped with thermal imaging cameras and LiDAR sensors to inspect its high-voltage power transmission network across Karnataka. During a multi-week pilot, the drone fleet identified and rectified over 1.5 lakh (150,000) technical defects and reduced transmission-related outages by 85%, replacing manual tower climbing previously required in forests and other inaccessible terrain.

Bengaluru-based D2C grocery platform GreenCart replaced a static 2022-vintage dispatch system with an AI route-optimization engine, cutting cost per delivery 34% (₹42 → ₹28) and lifting metro-peak SLA adherence from 82% to 96% across 18 cities in 20 weeks.

Manipal Hospitals, one of India's largest healthcare providers serving nearly 7 million patients annually across 37 hospitals and 10,500 beds, deployed Google Cloud generative AI for nurse handoffs, cutting handover time by 90 minutes per shift.

Karnataka Power Transmission Corporation Limited deployed AI-equipped drones with thermal imaging and LiDAR across its transmission network, reducing transmission-related power outages by 85%, inspecting 11,000+ towers and 3,370+ km of lines, and identifying 1.5 lakh technical defects.