Tech Mahindra Multilingual AI Models Power 3.8M Monthly Queries Across South Asia

Title

Tech Mahindra Multilingual AI Models Power 3.8M Monthly Queries Across South Asia

Content

Tech Mahindra has developed multilingual AI models that support Hindi, Bahasa, and regional languages often overlooked by global systems. As a member of the World Economic Forum's MINDS (Meaningful, Intelligent, Novel, Deployable Solutions) second cohort, the initiative is recognized for embedding AI in real-world systems and delivering measurable impact across the Global South. Trained on large-scale local data, the models now power 3.8 million monthly queries across citizen services, banking, and healthcare for more than 10,000 active users. The system achieves 92% conversational accuracy, outperforming generic global models on these regional languages. The company projects up to $2 billion in productivity uplift from the deployment, particularly in regions where Hindi, Bahasa, and other local languages predominate. The initiative aligns with the OECD AI Principles and the Hiroshima AI Process, supporting inclusive AI adoption across the Global South. Tech Mahindra is one of 15 companies in the WEF MINDS second cohort unveiled at the Annual Meeting of New Champions 2026, selected for demonstrating how AI can deliver measurable impact while ensuring sustainability, inclusivity, and operational resilience. Collectively, MINDS companies report double-digit gains in productivity and revenue, driven by improved operational efficiency and the ability to scale AI from pilots to enterprise-wide adoption.

URL