Ridhira Group deploys Hyperleap AI concierge across website, WhatsApp, and social for hospitality and real-estate

Title

Ridhira Group deploys Hyperleap AI concierge across website, WhatsApp, and social for hospitality and real-estate

Content

Ridhira Group, operating a wellness and hospitality portfolio across 31 cities serving more than 1.5 million customers, deployed a Hyperleap AI agent as a 24/7 wellness concierge across its website, WhatsApp, and social channels, conversing in English, Hindi, and Telugu to match its customer base. The portfolio also develops wellness-themed real estate through Ridhira Zen, a 28-acre plotted wellness community in Hyderabad. Two operational challenges make that footprint hard. First, query volume scales with the customer base but service quality has to stay constant. At 1.5 million customers across 31 cities, handling inquiries manually at consistent quality would require significant call-center headcount. Second, two very different conversation types run in parallel: hospitality guests ask about availability, packages, and amenities; real-estate prospects at Ridhira Zen ask about plots, budgets, and timelines and need to be qualified before a salesperson spends time on them. The deployment focused on three jobs: answering the volume (trained on the group’s knowledge base of properties, packages, pricing structures, policies, so routine questions get an instant grounded answer on whichever channel the customer uses); staying on when the team is off (the agent runs around the clock, evening and weekend inquiries get engaged immediately instead of queuing for the next business day, contact details collected through the lead form before the conversation begins so every after-hours conversation arrives as a followable lead); and qualifying before handoff at Ridhira Zen (collecting budget, timeline, and lifestyle preferences from prospective buyers so that the sales team’s follow-up time goes to qualified prospects). Per the client’s disclosed results: Ridhira Group (hospitality) achieved a 7.5x increase in queries handled and a 92% improvement in booking conversions, by absorbing a multiple of its previous inquiry volume without proportional headcount growth. Ridhira Zen (real estate) achieved a 4x increase in qualified leads and a 66% reduction in cost per qualified lead, with the same marketing spend producing far more sales-ready conversations once unqualified inquiries stopped consuming sales time. The platform architecture supports one knowledge base serving multiple properties and business lines.