Bezrealitky.cz: Feedyou AI Chatbot + Voicebot Lifts Resolution 65%→93%, Automates 90.9% of Calls (GPT-4o)

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Bezrealitky.cz: Feedyou AI Chatbot + Voicebot Lifts Resolution 65%→93%, Automates 90.9% of Calls (GPT-4o)

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Bezrealitky.cz, a leading Czech real-estate platform, deployed a Feedyou-built AI chatbot and follow-up voicebot — powered by GPT-4o, Deepgram STT, and WaveNet neural TTS — handling customer inquiries at scale. Within three months, automated chatbot resolution rose from 65% to 93%, the voicebot automated 90.9% of inbound calls, the system processed roughly 4,000 calls and thousands of chats per month, and customer satisfaction hit 99.2% — all without adding support staff. "AI chatbot on our website Bezrealitky.cz is able to handle the vast majority of user queries without operator involvement. This has saved operator time, allowing them to focus where human expertise and relationships are truly necessary," said Martin Ponzer, CEO of Bezrealitky.cz. Bezrealitky had two converging problems: the existing chatbot was hitting only a 65% success rate on automated replies, and the company was preparing for a much higher volume of customer communication from a planned expansion — without the option of growing the support team. The previous vendor's tool was too rigid, leaning heavily on button-driven flows that didn't match how real customers actually asked questions. Feedyou, the technology partner, developed and integrated both the AI chatbot and voicebot into existing support processes, including a tight integration with the Daktela CCaaS system. The deployment replaced the previous solution with a more robust language model capable of open natural conversation, using quick replies and buttons only where they added real value (e.g., to promote features). The team ran a 3-month hypercare phase, working customer-by-customer with the support team to tune every response. On the voice side, Feedyou replaced the legacy tone-based IVR with an AI voicebot, switched to Deepgram for faster, more accurate STT, and moved from basic synthetic voices to neural TTS (WaveNet) — voices capable of cloning tone and style without complex setup. Operationally, the unified Feedyou knowledge base and conversational logic work across both chat and voice channels, so the same answers and escalation rules apply whether a customer types or calls. With 4,000 calls and thousands of chats handled by AI each month, the support team has absorbed the planned volume growth without hiring, redirecting human time to cases where relationships and expertise actually matter. Looking ahead, Feedyou and Bezrealitky frame the deployment as a template for any support organization facing rising volume: define goals, work with high-quality data, start with a pilot, collaborate with the vendor, engage the in-house team, and let AI take the routine so people focus on high-value work. Success factors: clearly defined goals, the GPT-4o upgrade, deep integration with internal data, and a unified chat + voice platform.