How AI helps Sollentunahem deliver faster, more accessible service

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How AI helps Sollentunahem deliver faster, more accessible service

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"The biggest value is definitely availability as we see that many use Solvi in the evenings and on weekends" – Clara Rundgren Communications Lead, Sollentunahem The results Help when needed – at a lower cost Greater Accessibility 58% of all chats handled by Solvi take place outside normal opening hours. “When Ebbot showed us how quickly an AI agent could be trained on our website content, it really was a true "wow" moment.” – Clara Rundgren Communications Lead, Sollentunahem Solution Meet Solvi –The AI Service Agent Solvi was launched in spring 2025. With traditional channels stretched thin, they needed a scalable way to meet growing demand. ‍ Powered by generative AI via EbbotGPT™ , Solvi uses Sollentunahem’s own website and FAQ as her knowledge base. More customer stories Supporting 48,000 students with fast, always-available help How Anglia Ruskin University improved student support by deploying an AI agent integrated with its ITSM system TOPdesk, giving students faster access to answers at scale. ‍ Phone and email worked well – but were limited to office hours. Goal Make it easy for tenants to get help quickly, anytime they need it. This means she can respond consistently – and in the same tone – as the human service representatives. Integrated with Vitec Arena Thanks to an integration with the Vitec Arena property system, Solvi is also available through “My Pages.” ‍ The next step is enabling BankID verification, which will allow Solvi to support tenants with personal matters like invoices, queue points, and maintenance requests.

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