Trustly, an open-banking payments company that connects more than 8,300 merchants to 650 million consumers and 12,000 banks, scaled its analytics user base from 80 to 300 after moving to Amazon QuickSight and Amazon Redshift, according to an AWS case study. AWS reports that Trustly generates insights 4x faster and estimates maintenance costs fell by 50%.
Ricardo Oliveira, director of data analytics at Trustly, points to the architectural simplicity: "There's native integration between Amazon Redshift and Amazon QuickSight. We don't need to have anything between the database and the visualization tool, which reduced data issues and increased data quality." Denner Padilha adds, "With the same team size, we can deliver more. The solution increased our visibility, monitoring, availability, and resilience."
The previous analytics solution required a single analyst to spend 4 hours per day maintaining dashboards, while users waited for ad-hoc query responses and near-real-time refreshes were capped at three times per day. "We are launching new products almost every month, and we need to have key performance indicators and dashboards to support those projects," said Oliveira.
By February 2023, Trustly had completed the Redshift migration and rolled out QuickSight in under six months. After go-live the user base scaled rapidly from 80 to 300, and over six months users across the risk, data science, executive, product, and sales teams submitted 15,000 natural-language questions that returned answers with 89% accuracy.
The solution layers Amazon Redshift as the data warehouse, Amazon QuickSight as the visualization layer, and Amazon Q in QuickSight as a generative BI assistant for natural-language queries. Because the three services are natively integrated within AWS, Trustly's data does not leave the AWS ecosystem, which simplifies governance — the team can now scope dashboard access to specific user groups rather than the entire company.
Beyond the 4x speedup and 50% maintenance reduction, dashboards now refresh every 15 minutes (up from 3x daily), enabling near-real-time KPIs that support the monthly product cadence. The data analytics team can build new dashboards without extensive training, and Denner Padilha, senior director of software and security operations, said that because QuickSight is serverless "we can onboard more teams and users very quickly and simply."
Next, Trustly planned to improve data governance by enhancing its data catalogue, data lineage and data quality, and to keep building data literacy across its teams.