AI in Public Administration

Since early 2026 the Austrian Parliament's Stenographic Reports Department has used an in-house speech-to-text system for all plenary sittings. Faster Whisper produces the raw transcript, Pyannote detects speaker changes and regex post-editing applies house style. IT developers and a department stenographer built it in about one and a half years; typists now process about twice the text per hour.

The City of Žilina in Slovakia piloted a Citymind AI chatbot on its website from 1 July 2025 to 1 January 2026, at no direct cost to the city, with the Faculty of Public Administration of Pavol Jozef Šafárik University in Košice evaluating the results. Citizens asked 8,603 questions; 47.3% of conversations came outside office hours, 28% of relevant queries were routed to a human operator and 3.1% went unanswered. Resolution ranged from 98.8% for the building authority to 44.42% for culture, where website content was missing or outdated.

The village of Mokrá-Horákov near Brno launched Tessa, an AI chatbot built by local student startup Citymind, on its website on 1 May 2024, probably the first municipal AI chatbot in Czechia. It answers questions from the municipal website's content, including PDFs, and cost the village CZK 50,000 for development and its first year. Since launch it has handled nearly 13,000 queries in over 6,900 conversations, answering 90.9% of relevant queries correctly and saving the office more than 670 hours.

Prague 6, Prague's largest municipal district, runs an AI chatbot from Czech startup Citymind on its website, launched in June 2025 through the EU-funded CommuniCity programme. Citymind reports identity cards account for 16.1% of queries, with 75.6% answered correctly, and an average user rating of 4.05 out of 5; unanswered questions are reviewed in Citymind Manager to find missing or unclear web content.

Oregon Health Authority's Office of Information Services (OIS) deployed IBM Instana Observability on its eXPRS payment application and reduced mean time to detect by 50% and mean time to resolve by 30%, while serving 30,000+ individuals with disabilities.

VA's National Healthcare Review (Report 26-00182-140, June 11, 2026) found VHA operates two general-purpose generative AI chat tools — VA GPT and Microsoft 365 Copilot Chat — across clinical workflows, drawing 15,832 active users across two internal Microsoft Teams communities between October 9, 2025 and January 6, 2026. The OIG issued three recommendations to classify these tools as high-impact and integrate AI risk monitoring into patient safety programs by April 2027.

ThinkDeep AI built DeepBrain, a sovereign multi-agent platform using NVIDIA AI Enterprise, NIM microservices, NeMo Retriever, NeMo Guardrails, and DGX H100/H200 hardware, cutting French government document processing from 2 days to 2 minutes and saving €2M at the Ministry of Economy and Finance at 10,000-employee scale.

Thames Valley Police and Hampshire & Isle of Wight Constabulary launched Bobbi, an Agentforce AI agent grounded in 91 approved knowledge articles, as a 24/7 first contact for non-emergency questions. Built in 12 weeks, it handles 200+ conversations a day, resolving 75% on its own per Salesforce, cuts cost per interaction 97% and routes high-risk cases to operators.