AI in Ireland

TaxWorld (Ireland/UK) built Ezylia, an AI tax assistant on CustomGPT.ai no-code platform, handling 2,000+ queries/day at 97.5% resolution across 189k queries, doubling ARR to ~EUR 1m in 24 months.

Ireland's distribution operator ESB Networks — serving 2.4 million customers — has launched a five-year program to digitally inspect up to 10,000 electricity grid structures with AI. Partnering with eSmart Systems, the utility combines UAV imagery, computer-vision defect detection, and human-in-the-loop validation to build a longitudinal asset record supporting risk-based replacement, predictive maintenance, and ESB Group's 2040 net-zero commitment.

Vodafone Ireland's TOBi virtual assistant — built with Celfocus — now handles 100K+ customer interactions/month with 60% full resolution and 99.9% uptime, cutting agent handovers and direct call-centre costs by €42K. The micro-modular AI stack (AI, Java, VoIP, STT/TTS, TMF) supports voice and chat channels, with the architecture designed for reuse across other Vodafone opcos.

Bank of Ireland deployed Visa's Featurespace AI pattern recognition platform in 2024, cutting customer fraud losses 25%, attempted fraud 30%, false positives 87.1%, alert volumes 85%, and case handling time 50%. (Source: Business Plus, 2026)

St. Luke's Radiation Oncology Network (SLRON), Ireland's largest radiotherapy provider, deployed MVision AI's Contour+ auto-contouring tool across its three Dublin sites. Real-world results show up to 70% time savings on head/neck, abdomen, and thoracic cases, treatment plans ready 9.7 working hours sooner on average, and ~200 patients each year potentially starting treatment earlier.

Devoteam helped Business Post, Ireland's only privately-owned national newspaper, modernise 55,000+ legacy property addresses to Ireland's post-2015 Eircode system using AWS Bedrock (Claude 3.5 Sonnet), a custom geo-matching algorithm, and AI-driven satellite-imagery analysis. The POC achieved an 85% match rate across 15,669 planning applications, paving the way for nationwide scale-up.

Microsoft Corp. has partnered with Accenture Plc on the largest-ever deployment of its artificial intelligence tool Microsoft 365 Copilot, rolling it out to the consultancy's global workforce of more than 743,000 people. The deployment makes Accenture the largest enterprise customer of Microsoft 365 Copilot to date, with employees saving an average of 30-45 minutes per day on routine tasks including email drafting, document summarization, meeting preparation, and data analysis. The rollout is part of Accenture's broader $3 billion investment in its AI and Data practice announced in 2023, with the partnership also producing industry-specific Copilot templates for financial services, healthcare, and manufacturing that will be made available to other Microsoft enterprise customers globally.

CEADAR: Quotation Chatbot Innovation with ReIVR Fusion AI This EDIH case study examines how ReIVR Fusion AI developed an AI-powered quotation chatbot for a European manufacturing company, demonstrating the application of conversational AI in B2B sales processes.