AI in Ireland

TaxWorld, an online tax library for small accounting practices in Ireland and the UK, built its Ezylia tax assistant on CustomGPT.ai's no-code RAG platform within days and without technical staff. Ezylia answers from legislation, tribunal decisions and case law with citations; it has answered 184,690 of 189,351 queries and handles 2,000+ a day, and TaxWorld reports ARR doubling to close to EUR 1m in 24 months.

ESB Networks, Ireland's electricity distribution operator with about 2.4 million customers, has started a five-year programme with eSmart Systems to inspect up to 10,000 grid structures. Drones capture images under standard protocols, computer vision flags defects, an analyst reviews every finding, and each structure gets a record of image, location, condition and recommended action.

Vodafone Ireland worked with Celfocus to build TOBi, a virtual assistant split into two fully automated AI agent systems for customer care, troubleshooting and the e-Shop over voice and chat. Celfocus reports an average of 100,000 interactions a month, a 60% full resolution rate, 99.9% uptime and a 42,000 euro reduction in agent handovers and direct call-centre calls.

Bank of Ireland deployed Visa's Featurespace AI pattern recognition platform in 2024, cutting customer fraud losses 25%, attempted fraud 30%, false positives 87.1%, alert volumes 85%, and case handling time 50%. (Source: Business Plus, 2026)

St. Luke's Radiation Oncology Network (SLRON), Ireland's largest radiotherapy provider, deployed MVision AI's Contour+ auto-contouring tool across its three Dublin sites. Real-world results show up to 70% time savings on head/neck, abdomen, and thoracic cases, treatment plans ready 9.7 working hours sooner on average, and ~200 patients each year potentially starting treatment earlier.

In a proof of concept for Ireland's Business Post, Devoteam used Claude 3.5 Sonnet on AWS Bedrock, AWS Location and a two-stage geo-matching algorithm with satellite imagery to map legacy pre-2015 property addresses in 15,669 County Carlow planning applications to modern locations, reaching an 85% match rate against a 70% target.

Microsoft Corp. has partnered with Accenture Plc on the largest-ever deployment of its artificial intelligence tool Microsoft 365 Copilot, rolling it out to the consultancy's global workforce of more than 743,000 people. The deployment makes Accenture the largest enterprise customer of Microsoft 365 Copilot to date, with employees saving an average of 30-45 minutes per day on routine tasks including email drafting, document summarization, meeting preparation, and data analysis. The rollout is part of Accenture's broader $3 billion investment in its AI and Data practice announced in 2023, with the partnership also producing industry-specific Copilot templates for financial services, healthcare, and manufacturing that will be made available to other Microsoft enterprise customers globally.

Irish MedTech company REIVR, maker of the FusionBoard hospital equipment tracking system, worked with CeADAR's European Digital Innovation Hub for AI on a proof of concept for a customer quotation chatbot. The prototype combines a branded web chat, a webhook-connected engine of automation workflows and AI agents, and REIVR's own calculator to produce indicative quotes, and was later integrated into REIVR's website.