AI use case

Customer Quotation ChatBot for Reivr Fusion

CEADAR: Quotation Chatbot Innovation with ReIVR Fusion AI This EDIH case study examines how ReIVR Fusion AI developed an AI-powered quotation chatbot for a European manufacturin…

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Company/Organization: CeADAR
Industry: Research Institution
Location: Dublin

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Title

Customer Quotation ChatBot for Reivr Fusion

Content

CEADAR: Quotation Chatbot Innovation with ReIVR Fusion AI This EDIH case study examines how ReIVR Fusion AI developed an AI-powered quotation chatbot for a European manufacturing company, demonstrating the application of conversational AI in B2B sales processes. Use Case: Traditional B2B sales quotation processes are time-consuming, requiring sales teams to manually process inquiries and calculate pricing. The AI quotation chatbot automates initial customer interactions and quotation generation. Technical Implementation: 1. Natural Language Understanding: The chatbot interprets customer requests even when phrased in various ways. 2. Product Database Integration: Connected to the company's product catalog and pricing systems to generate accurate quotes. 3. Customization Logic: AI applies business rules for discounts, minimum orders, and regional pricing variations. 4. Human Escalation: Complex requests that the AI cannot handle are seamlessly transferred to human sales representatives. Results: The quotation chatbot reduced response time from 24 hours to instant, increased quote volume by 40%, and freed sales representatives to focus on relationship-building rather than administrative tasks.

URL

https://ceadar.ie/edih-case-studies/quotation-chatbot-innovation-with-reivr-fusion/

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