Oesterreichische Post Deploys Intelligent Automation Across Document Processing, Reducing Manual Labor by 80%

Oesterreichische Post, Austria's national postal service, handles millions of postal shipments daily. To improve internal logistics and optimize operational efficiency, the company embraced AI technology through collaboration with startups. Partnering with Heptasense, an AI video analytics startup, and implementing Intelligent Automation (IA) across several functions, Oesterreichische Post is transforming its logistical and administrative processes. The company deployed IA technology across its business functions, particularly in document processing. IA uses Optical Character Recognition (OCR), AI-based data classification, and Robotic Process Automation (RPA) to automate the handling of incoming mail, invoices, orders, and forms, replacing time-consuming manual processes with efficient automated workflows. AI automatically extracted data from invoices and connected it to the company's Document Management System (DMS), allowing staff to approve invoices remotely. IA was also used to process complex order data and form submissions, streamlining these tasks and freeing up employees for higher-value work. The automation of mail and document processing reduced manual labor by up to 80%, allowing employees to focus on more valuable tasks. The precision of data processing increased to 98%, minimizing errors in document classification and routing. These technologies also halved the time required to process incoming data, leading to faster customer service responses and smoother internal operations. The automation of high-volume tasks led to a significant reduction in labor costs.