Burger King Deploys AI Assistant Patty in 500 Drive-Thru Stores

Burger King deployed an AI assistant named Patty across 500 drive-thru stores to coach staff on customer interaction quality and friendliness. The AI agent listens to drive-thru conversations in real-time and provides guidance to staff on service standards, helping improve customer experience. The deployment represents one of the largest real-world implementations of AI in fast-food retail operations. The AI coach helps train employees on best practices and customer engagement during the high-volume drive-thru service window.