Meet Oto: The robot concierge welcoming guests at an AI-powered hotel in Las Vegas

Title

Meet Oto: The robot concierge welcoming guests at an AI-powered hotel in Las Vegas

Content

At the Otonomous Hotel in Las Vegas, billed as the world's first fully AI-powered hotel, guests are greeted not by a human behind the desk but by Oto, a chatty humanoid robot with the job title "Chief Vibes Officer." Oto chats with guests in the lobby, handles housekeeping, offers restaurant tips, and even gives out relationship advice. The hotel was opened in 2025 and was designed around artificial intelligence from the start. Check-in is entirely digital, with guests uploading ID via their phone and accessing their rooms using QR codes through the hotel's app. "We call him a concierge, but we want him to be much more than a concierge," said Philippe Ziade, founder and CEO of Otonomous Hotel. "We want him to be your best friend — understanding everything about you." Ziade says Oto is central to that personalised experience and is deliberately built to feel more human than familiar voice assistants: "It's not like Alexa, it's not like Siri. He has a personality, he has an opinion. You can tell him that you broke up with your girlfriend. He will make you feel much better." Oto was created by California-based company IntBot, which develops humanoid robots for hotels, airports, and resorts. According to Ziade, Oto knows more than 50 languages and speaks with a polite English accent. "So basically, Oto knows anything from booking, to housekeeping, to how you take your salad, how you take your coffee, to what issues you have in your life. He's everything, in real time, for everybody." The hotel may still confine Oto to the lobby, but he offers a glimpse of a potential future where hotels run as much on AI as on human interaction. Future direction: expansion of Oto's presence beyond the lobby and refinement of his personalised interaction capabilities.