At the Otonomous Hotel in Las Vegas, billed as the world's first fully AI-powered hotel, guests are greeted not by a human behind a desk, but by Oto, a chatty humanoid robot with the job title "Chief Vibes Officer." Oto chats with guests in the lobby, handles housekeeping, offers restaurant tips, and even gives out relationship advice.
The hotel opened last year and was designed around artificial intelligence. Check-in is entirely digital, with guests uploading ID via their phone and accessing their rooms using QR codes through the hotel's app.
"We call him a concierge, but we want him to be much more than a concierge," said Philippe Ziade, founder and CEO of Otonomous Hotel. "We want him to be your best friend - understanding everything about you." Ziade says Oto is central to that personalised experience and is deliberately built to feel more human than familiar voice assistants. "It's not like Alexa, it's not like Siri. He has a personality, he has an opinion," Ziade said. "You can tell him that you broke up with your girlfriend. He will make you feel much better."
According to Ziade, Oto knows more than 50 languages and speaks with a polite English accent. The robot was created by California-based company IntBot, which develops humanoid robots for hotels, airports, and resorts. "So basically, Oto knows anything from booking, to housekeeping, to how you take your salad, how you take your coffee, to what issues you have in your life," Ziade explained. "He's everything, in real time, for everybody."
The report notes that Oto may still be confined to the lobby, but that he offers a glimpse of a potential future where hotels run as much on AI as on human interaction.
Details
- City
- Las Vegas
- Organization
- Otonomus Hotel
- Continent
- North America
- Country
- United States
- Category