AI in Hotels, Restaurants & Leisure

CAVA deployed Ask Astro, a Databricks multi-agent supervisor, to let employees query business data in plain English. The system routes questions across four Genie spaces, Atlassian APIs and web search, serving thousands of daily users with production guardrails covering PII and content safety.

AG Hotels, an independently operated UK hotel group, replaced a 40,000-minute-per-month outsourced BPO contact centre with a HuemanAI omnichannel AI agent for guest communication, direct bookings, and automated task routing across its multi-property UK operations.

Starbucks has deployed its proprietary Deep Brew AI platform since 2019 across 36,000 stores processing 90 million weekly app transactions, generating an estimated $2.5B in attributable revenue through personalised recommendations and predictive maintenance.

Luckin Coffee launched an AI open platform on June 9, 2026 offering an MCP server, a Skill and a command-line tool so users' own AI agents can choose a store, pick drinks and place orders. A reporter's test with a Kimi model took about 20 model calls and 74,000 tokens for one order, costing under 1 yuan; sign-ups hit their cap on launch day.

Airbnb's AI customer service assistant resolved 40% of customer inquiries in Q1 2026 (up from ~33% prior quarter), with cost-per-booking down ~10% YoY. AI first deployed bottom-of-funnel (hardest problem) in April 2025; now expanding to mid-funnel consideration phase.

Priceline's Penny (powered by Anthropic Claude + Priceline's AI stack) is now fully agentic across 10+ specialized agents handling destination planning, search, flights/hotels/cars, and support. Penny users save ~10 minutes per trip vs calling customer support.

Otonomous Hotel in Las Vegas (billed as world's first fully AI-powered hotel) deploys Oto, a humanoid robot concierge with role 'Chief Vibes Officer', built by IntBot. Handles digital QR check-in, housekeeping, restaurant tips, knows 50+ languages, supports 24/7 lobby experience.

Huazhu (world's 4th largest hotel group) deployed Tencent Cloud AI in-stay service agents across 10,000+ hotels in 7 months. 38 workflows covering 10 scenarios/152 sub-scenarios automate 73% of high-frequency guest requests with 95% accuracy and 5-second response time.