Foshan White Swan Caiyi Hotel has introduced Yunjing Technology's Hotel Agent HDOS smart solution, and its AI voice butler covers more than a thousand types of guest service requests. The butler recognizes 20-plus dialects and multiple foreign languages, with Cantonese and English recognition accuracy as high as 95%. A Yunjing press release republished by The Beijing News says the hotel is the first White Swan Hotel Group member to deploy HDOS, and calls it the first benchmark for Yunjing's AI voice plus UP robots delivering a full chain of service in a five-star full-service hotel.
The hotel, a high-star business resort in Lishui Town, Foshan, wanted to keep service quality high while breaking through manpower bottlenecks. The solution combines an AI voice butler, smart work order dispatch, UP delivery and cleaning robots, and human-machine collaboration.
The voice butler is built on HDOS's dual-model AI brain combined with White Swan's classic five-star SOP knowledge base. It answers high-frequency questions such as WiFi, weather and breakfast, and requests for toothbrushes, slippers, mineral water, takeout and courier delivery and equipment repair, in real time at millisecond level. It can self-learn by reading the group's knowledge base and updates every day from call reviews. HDOS coordinates requests and commands, integrating the voice butler, work order dispatch, anomaly alerts, human-machine collaboration and automatic reports. When the butler captures a delivery request, the system links a UP robot, generates a work order and starts delivery; complex personalized requests pass to staff. Work orders go to the relevant staff by role or are scheduled to robots, and an emotion recognition function flags negative guest feedback and transfers it to humans.
UP robots handle meal delivery at peak times and late-night takeout pickup, and clean lobbies and corridors between deliveries. AI is now part of phone switchboard answering, work order dispatch and robot scheduling, feeding a back-office visual dashboard for the general manager. General manager Jia Dong said, in translation: "The AI smart service team joining the staff embodies the Group's strategic layout and the single hotel's careful thinking." The release gives no cost or staffing figures, and the performance figures are the vendor's own.
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