Yunjing Technology Hotel Agent HDOS deployed at Foshan White Swan Caiyi Hotel creating benchmark

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Yunjing Technology Hotel Agent HDOS deployed at Foshan White Swan Caiyi Hotel creating benchmark

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Foshan White Swan Caixi Hotel, located in the water-town setting of Lishui Town in Foshan (a high-star business resort blending nature and light luxury), became the first member hotel of White Swan Hotel Group to deploy Yunjing Technology's "Hotel Agent HDOS" smart solution. The deployment built an integrated smart ecosystem combining AI voice butler, smart work order dispatch, UP delivery + cleaning robots, and human-machine collaboration, achieving a closed-loop digital transformation of service response and operations management. The deployment is also the first benchmark case for end-to-end smart service in a five-star full-service hotel using Yunjing's AI voice + UP robots. The motivation was maintaining high-quality service while breaking through human-resource bottlenecks. The hotel is the first to onboard Yunjing's intelligent service team. The AI voice butler is built on Yunjing HDOS's dual-model "AI brain" combined with White Swan Group's classic five-star SOP knowledge base, achieving precise coverage of all hotel scenarios. From WiFi info, weather, breakfast info and other high-frequency queries, to toothbrush, slipper, mineral water delivery, takeout/courier dispatch, and equipment repair, the AI voice butler responds in real-time at millisecond speed, accurately handling over 1,000 types of guest service requests. "Foshan White Swan Caixi Hotel is like having a thoughtful front desk that 'gets better the more you use it': the AI voice butler supports recognition of 20+ Chinese dialects and multiple foreign languages, with Cantonese and English recognition accuracy as high as 95% and continuously AI-optimized — perfectly suited for Foshan's local customer mix and international tourist communication needs." The AI also has self-learning capability, automatically reading the White Swan Group's professional knowledge base, with daily self-updates from call reviews — so the knowledge base keeps growing, the AI keeps getting smarter, and guest interactions get faster and more accurate over time. The HDOS agent plays the role of a "smart brain" coordinating requirements and commands. It deeply integrates AI voice butler, smart work order dispatch, anomaly alerts, human-machine collaboration, and automatic reporting, achieving end-to-end digital remodeling of hotel service. When the AI voice butler captures a delivery request, the system instantly links UP robots to generate work orders and start delivery. For complex personalized requests, the work seamlessly flows to human agents, forming an efficient division of labor: AI handles standardized responses, humans focus on personalized service. The smart work order system precisely dispatches jobs to relevant staff based on role, or auto-schedules robot execution. The AI brain has a "delicate heart" with emotion recognition — it can capture guest negative feedback, provide advance warnings, and route to human follow-up, nipping service issues in the bud. As service data accumulates, the hotel's operations management SOP evolves from experience-driven to data-driven self-evolution. This makes staff assessment intuitive and opens a new path to cost reduction, efficiency gains, and brand elevation. The system has already fully integrated into the closed-loop of in-stay services including phone operator answering, smart work order dispatch, and robot scheduling at Foshan White Swan. Digital employees dispatch, robots deliver, AI accumulates data — forming a back-office visualization dashboard, helping the general manager move from experience-based judgment to data-driven management. "The deployment of the AI smart service team embodies the Group's strategic layout and individual store's careful thinking," said Jia Dong, General Manager of Foshan White Swan Caixi Hotel. "In the future, we will fully embrace technological innovation, leverage multiple dimensions including product, marketing, and energy consumption, actively practice Guangdong Travel Holdings' full-time and full-domain AI+ strategy, and turn White Swan Caixi Hotel into a benchmark for service+technology, jointly creating a new intelligent travel experience."