LifeMD Saved 475,000+ Hours Across 2.5M AI Agent Tasks with StackAI Patient Support Deployment

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LifeMD Saved 475,000+ Hours Across 2.5M AI Agent Tasks with StackAI Patient Support Deployment

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LifeMD, a leading US virtual healthcare provider offering primary, specialty, and urgent care via telehealth, deployed StackAI's no-code agentic AI platform to automate patient support, streamline clinical operations, and run compliance audits at scale. Since launch, the deployment has executed over 2.5 million AI agent actions, saved more than 475,000 physician hours, and reduced average support wait times to 12 seconds. "The StackAI team has been incredibly responsive. Anytime we've had unique requests, whether around integrations, model deployment options, or scaling considerations... they've handled them quickly. It's rare to see that level of support, especially for something this technically deep," said Stefan Gallupi, Chief Innovation Officer at LifeMD. The deployment addressed three operational pain points simultaneously. Call center teams were overwhelmed by symptoms, billing, and insurance inquiries that required medical accuracy, regulatory compliance, and patient-specific context — manual EHR lookups were slow and error-prone. Physicians were spending hours pulling lab results, notes, and prescriptions from multiple systems before each consultation. And every recorded support call had to be reviewed for compliance and disclosures, creating legal and reputational exposure. LifeMD built three StackAI agents in sequence. The first, a HIPAA-compliant support agent connected directly to the EHR system, retrieves patient history, cross-references documentation, and generates accurate responses — bringing support wait times down to 12 seconds, with the agent used more than 20,000 times per week. The second, a physician AI assistant, queries a patient's full medical history on demand, saving over 475,000 physician hours to date and running more than 100,000 times per week. The third, an AI-powered call audit agent, classifies, summarizes, and flags potential compliance gaps across thousands of calls weekly — running 55,000+ times per week and cutting manual QA workload dramatically. StackAI's HIPAA-compliant infrastructure connects to LifeMD's existing EHR system; agents are configured through StackAI's no-code platform with model deployment options. The platform supports per-agent security and access controls to keep PHI within enterprise-grade data privacy boundaries. Across the organization, agents are used 175,000+ times per week, with the strongest concentration in patient support (20k/week), physician operations (100k/week), and compliance audit (55k/week). The team is now designing a new agent to run patient support across LifeMD's website automatically — extending the platform into web self-service channels without expanding headcount.