AI use case

CANCOM Uses Agentic AI to Deflect 80% of Support Tickets with ServiceNow Now Assist

CANCOM built an AI-powered assistant using ServiceNow Now Assist that deflected 80% of support tickets across IT, HR, finance, supply chain, and sales departments. Adoption doub…

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Company/Organization: CANCOM
Industry: IT Consulting & Other Services
Location: Munich

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Title

CANCOM Uses Agentic AI to Deflect 80% of Support Tickets with ServiceNow Now Assist

Content

CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI. CANCOM deployed the ServiceNow AI Platform and Technology Provider Service Management to unify its digital ecosystem, handling natural language queries across all departments for both employees and customers.

URL

https://www.servicenow.com/customers/cancom.html

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