Within five months of its July 2025 rollout, Cognizant's OneCognizant (1C) platform delivered a 50% improvement in operational efficiency, and support ticket volumes dropped by approximately 50%. Employee engagement rose by 35%, with 10,000 average daily users. The platform has facilitated more than 10 million agent actions with 92% positive user feedback, while delivering response times twice as fast as before, and the architecture has expanded platform capacity by 350%.
Neal Ramasamy, CIO of Cognizant, said: “1C is not just a digital workplace upgrade, it’s a fundamental shift in how we run the enterprise.”
Cognizant describes the problem as fragmentation rather than a lack of AI innovation: teams were adopting tools and agents in silos, increasing complexity, support burden and governance risk. The mandate behind 1C was to simplify the employee experience, centralize control without slowing innovation and create a single, scalable operating layer for enterprise AI. It was built as Cognizant's Client Zero, proven internally at full organizational scale before the model is taken to clients.
The revitalized 1C platform unifies hundreds of enterprise applications and AI agents into a single searchable interface across web and mobile, serving 350,000 users worldwide. It is built using the Cognizant Neuro AI Multi-Agent Accelerator (neuro-san) and integrates third-party enterprise applications and proprietary AI agents. Intelligent search takes associate behavior into account and suggests relevant actions, and process flows are automated using a proprietary AI agent orchestration method. Employees can apply for leave, book office seating, reserve transportation or request hardware and software through integrated ServiceNow agents, and several of these services can be combined in one interaction through coordinated agent workflows.
The CIO function acts as steward of the agentic ecosystem, ensuring consistency, security and lifecycle management across hundreds of applications and AI agents while business teams retain flexibility to innovate. Departments can develop in-house or provision third-party agentic systems, and after verification and sandboxing these agents can be plugged into the larger multi-agent nucleus, where authorized users can discover them.
Details
- City
- Teaneck
- Organization
- Cognizant