Regis Aged Care's RegiCare Assist Summarises 24-Hour Care Reports for Clinical Care Managers

Clinical care managers at Regis Aged Care, one of Australia's aged care providers, have to read hours of progress notes and reports written by nurses and carers every day to make sure nothing is missed about residents, Microsoft reported in May 2026. Since September 2025 they have used RegiCare Assist, an AI assistant built with Microsoft Copilot Studio and Microsoft Foundry and developed by Regis with solutions partner Cognizant. It is used by about 150 employees across Regis's network of 72 aged care homes. The assistant summarises the notes, flags concerns and sorts daily updates into categories such as immediate clinical concerns, clinical trends, agitation, signs of pain or infection, and bowel movements. "Today's 24-hour report is 68 pages long," said Mariamma George, a clinical care manager in Cairns. "Within minutes, I could print out a summary of clinical events to get a whole picture of what's going on. It's three pages." Regis used Copilot Studio to design conversation flows around everyday clinical scenarios, with prompts answered by large language models in Microsoft Foundry. To improve accuracy and safety, the assistant uses retrieval-augmented generation over a knowledge base of Regis's clinical policies and procedures, and a click-based interface with approved prompts reduces the risk of ambiguous questions and unsafe answers. The team spent a long time engineering prompts; chief information officer Imtiaz Bhayat said adding the word "all" to a request to summarise residents with needs stopped residents from dropping out of the summary. The assistant runs inside Regis's secure environment with strict controls on data access, and chief nursing officer Rameez Hassan said staff were told it supports, but does not replace, clinical judgement. Managers say they now spend less time reading and more time on the floor with residents. Hassan said it is too early to know whether clinical governance has improved, though anecdotal feedback on time saved is positive. The next planned step is integration with Regis's care management system so managers no longer need to upload the 24-hour report manually.