Industry
Real-world AI deployments tracked across companies/organizations, countries/regions, and use cases.
Professional Services has 3 tracked AI use cases across 3 countries/regions and 3 companies/organizations. Activity is led by Japan and South Korea, with frequent examples from Rakuten and SK Telecom.
Weekly updates linked by related use cases, industry tags, or report text.
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SK Telecom, Korea's #1 customer service provider for 27 consecutive years (NCSI), deployed Claude in Amazon Bedrock to power customer support for millions of Koreans. The deployment lifted in-call LLM response quality ratings by 34%, cut low-quality responses in SKT's Telco fine-tuned model by 68% versus the base, and reached ~89% of human agent quality in post-call processing — combining SKT's in-house RAG with Claude for end-to-end retrieval-augmented generation.
Rakuten, a Japanese technology company with 70+ businesses across e-commerce, travel, fintech, digital content, and communications, deployed Claude Code to compress time-to-market from 24 working days to 5 days (79% reduction) while sustaining 7 hours of autonomous coding on a complex vLLM refactor (12.5M lines, multiple languages) with 99.9% numerical accuracy. Claude Managed Agents were rolled out across product, sales, marketing, and finance within one week.
Wilson Sonsini Goodrich & Rosati, one of the world's most prominent technology and growth-company law firms with more than 1,000 attorneys across 19 offices, deployed Icertis Vera Engage to support its Neuron Commercial fixed-fee contracting service. The platform hit the firm's 90% accuracy target and exceeded it — 95% accuracy on first-party contracts, 92% on third-party, 94% on issue detection — versus 40–60% accuracy from earlier-generation legal AI tools.