AI in Insurance

UNIQA SEE deployed an Azure AI medical referral solution on Microsoft Foundry, Azure Document Intelligence, and Azure OpenAI, cutting health insurance claims processing time from 15-30 minutes to 2-3 minutes per case (an 85-90% reduction), lowering call volumes, and freeing claims handlers for higher-value work — the first AI-powered end-to-end business process of its kind in Southeastern Europe.

AXA Health deployed Verint Wrap Up Bot (generative AI call summarization, internally branded ALAN) to 1,100+ agents. After-call manual summarization (up to 6 min/call) replaced by AI summaries in seconds. 60-second AHT reduction across ~50-55K calls/week, 4 months to deploy, pilot of 50 agents first

AIG deployed multi-agent AI underwriting (AIG Assist) across 8 lines of business, achieving 30% quoting lift, 55% time-to-quote reduction, and 40% binding improvement, with underwriting timelines compressed from 3-4 weeks to under 1 day.

Allianz's Project Nemo, deployed in Australia in July 2025, is the insurer's first integrated agentic AI claims system, automating sub-AUD$500 food spoilage claims with seven specialised AI agents and reporting an 80% reduction in claim processing and settlement time.

NRMA, the Australian membership organisation serving millions of motoring and travel members, partnered with Microsoft partner Antares to deploy QBot — an enterprise AI platform built on Microsoft Azure and renamed NRM8 (NRMA Mate) by staff — across its contact centre, recruitment and technical teams. The six-month rollout now produces reports in about ten minutes, down from roughly a week, and lets recruitment teams draft job ads almost instantly while keeping data inside NRMA's own environment.

Generali Switzerland, serving almost 1 million customers in three national languages, deployed Leonie—an AI Swiss German voicebot built on Enterprise Bot's DocBrain—cutting misdirected calls by 22% and improving customer accessibility by 3% with 98% speech comprehension accuracy across 1.6 million annual calls.

Tencent WeBao launched an AI Smart Claim Filing service in January 2026 covering all 180 products on its platform, with self-developed AI and Tencent's multimodal vision model. By April 2026 the tool had processed 100,000 claims, with nearly 50% of daily claim users choosing the AI option, and a 40% reduction in claim material submission time.

Hippo Holdings rolled out a unified, AI-driven claims workflow in April 2026, with targets of more than 70% of claims filed digitally, customers receiving initial contact in under 2 hours on average, and the new architecture modeled to support a 30-35% increase in claims volume without additional headcount.