Deutsche Schaden-Service: 5x Faster Insurance Claims with AI Input Management

Deutsche Schaden-Service GmbH (DSS), one of Germany's leading claims management service providers, partnered with DIGITALL to implement an AI-driven Input Management solution that captures, classifies, and processes incoming customer requests across multiple channels. The solution combines intelligent automation with human-in-the-loop oversight. By automating intake and classification, DSS reduced average case handling time from 10 minutes to 2 minutes — roughly 5x faster — achieving ~80% savings in manual processing effort. DSS handles around 15,000 inherently diverse requests daily. The AI system runs through a streamlined workflow: captured data is automatically classified and routed, with human oversight available for edge cases. This is DSS's first practical AI use case, supporting growth without adding headcount.