AI in Italy

Satispay, Italy's leading independent payment network serving 6 million consumers and 450,000+ merchants, deployed Claude Code across its engineering team after a 30-day evaluation. More than 75% of monthly committed code is now AI-generated, the core transaction service was modernized from Java 8 t

Telepass (Italy — 75% of motorway tolls, 10M+ customers, 18 European countries) deployed Salesforce Agentforce in 6 weeks to autonomously handle 40,000 weekly customer conversations. The FAQ agent now resolves 87% of incoming inquiries on its own and is backed by Data 360 for knowledge grounding plus MuleSoft for SAP integration. A second internal Agentforce deployment has already cut service-rep average call handle time by 50%.

Banca Sella, a 140-year-old Italian banking group serving 1.4+ million customers, deployed Prometheux for credit risk analysis, transforming monthly credit score explanations from 17 minutes to 5 seconds.

Creval Sistemi e Servizi, internal IT unit of Italian banking group Credito Valtellinese (Creval), deployed IBM Watson-powered virtual assistant Alfredo across 360+ bank branches, reducing back-office service desk call volume by 80%.

Intesa Sanpaolo's HR 2030 programme, launched in 2025, adds a generative-AI CRM for HR managers, a multi-agent HR assistant for all employees, agentic-AI document OCR and AI CV screening on an HR data fabric. Fourteen administrative processes have been automated with about 1,950 automatic checks, cutting manually handled flags from 28% to about 6%.

Capri Group, an Italian fashion company owning Alcott and Gutteridge brands, deployed two AI agents for customer care handling order tracking, returns, and address changes. The system autonomously handles ~50% of customer enquiries, allowing the human team to focus on complex cases. Two engineers were hired from Deloitte's Digital Academy to build the platform.

Intesa Sanpaolo, one of Europe's largest banking groups with 95.7 billion euro market capitalization, deployed an AI assistant for HR in collaboration with Data Reply. The virtual assistant allows employees to access information and perform administrative tasks through a conversational interface.