Banca Sella Deploys Prometheux for Credit Risk Analysis, Cutting Response Time from 17 Minutes to 5 Seconds

Banca Sella, founded in 1886 and one of the largest private and independent banking groups in Italy, with over 300 branches serving 1.4+ million customers and a well-established reputation for innovation, deployed Prometheux's AI platform for credit risk explanation automation. The deployment transformed credit risk rating change explanation processing from 17 minutes to 5 seconds per case. The credit rating team at Banca Sella computes monthly credit scores for all clients, feeding into a risk framework for provisioning, compliance, and decision-making. Rating changes trigger inquiries from branches, requiring analysts to manually retrieve data, compare outputs, and craft concise, precise explanations. This process was largely manual and not scalable across the bank's 1.4+ million customer base. With Prometheux, the bank automated the explanation workflow, replacing the 17-minute manual process with a 5-second automated generation. The deployment supports Banca Sella's specialized risk desks across offices for sophisticated analysis and client management, handling both retail and corporate client portfolios. Future directions include expanding Prometheux deployment to additional risk analysis workflows and other retail banking segments where rating change explanations are required.