AI use case

Nubank AI Customer Service Chatbot Handling 80% of Customer Interactions

Nubank deploys conversational AI chatbots across its mobile app and website to handle the vast majority of customer inquiries without human intervention. The AI chatbot uses nat…

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Company/Organization: Nubank
Industry: Banks
Location: São Paulo

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Title

Nubank AI Customer Service Chatbot Handling 80% of Customer Interactions

Content

Nubank deploys conversational AI chatbots across its mobile app and website to handle the vast majority of customer inquiries without human intervention. The AI chatbot uses natural language understanding to resolve issues including transaction disputes, card blocking, bill payments, credit limit requests, and account inquiries. The system handles over 80% of all customer interactions, with an average resolution time of under 2 minutes. The chatbot is available 24/7 in Portuguese, Spanish, and English, serving millions of customers simultaneously across all of Nubank's markets.

URL

https://www.nubank.com.br/en/news/nubank-ai-chatbot-80-percent/

City

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