Emporix & ACR AI B2B Order Automation — 87% Time Reduction

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Emporix & ACR AI B2B Order Automation — 87% Time Reduction

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Emporix, a Swiss cloud-native B2B commerce platform, and ACR, a distributor of essential packaging products, have deployed an AI-driven order automation system that has transformed ACR's supply chain operations. The AI system operates across three core process stages. First, intelligent order ingestion uses natural language processing to interpret purchase orders regardless of format—PDF attachments, EDI messages, email orders, or structured API submissions. Second, automated PO matching reconciles incoming orders against supplier commitments, identifying optimal fulfillment paths that minimize split shipments and reduce freight costs. Third, dynamic inventory coordination continuously updates available-to-promise calculations based on real-time warehouse inventory, inbound shipments, and supplier lead times. ACR's business involves managing over 45,000 SKUs across multiple product categories. Prior to the AI automation system, an estimated 40% of orders contained at least one item requiring manual price verification or inventory confirmation, adding an average of 4.5 hours to order processing time. The AI automation system has reduced order processing time by up to 87% for standard orders, with routine orders now processed in under 10 minutes compared to the previous average of 90 minutes. The system handles 94% of order volume end-to-end without human intervention. Customer satisfaction scores for order accuracy have improved from 91% to 99.4%.

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