AI use case

CHRIST Juwelier - SAP Commerce Cloud and Emarsys AI Deployment

CHRIST Juwelier (Hagen, Germany) deployed SAP Commerce Cloud and SAP Emarsys to transform their omnichannel retail experience. Key results: +40% orders shipped directly from 200…

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Company/Organization: SAP
Industry: Internet Software & Services
Location: Hagen

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Title

CHRIST Juwelier - SAP Commerce Cloud and Emarsys AI Deployment

Content

CHRIST Juwelier (Hagen, Germany) deployed SAP Commerce Cloud and SAP Emarsys to transform their omnichannel retail experience. Key results: +40% orders shipped directly from 200+ stores during peak holiday season. Email open rates increased 10-15%, resulting in 30-40% revenue increase compared to previous year. SAP Commerce Cloud manages +99.9% uptime and approximately half a million orders during peak season. The AI-powered SAP CX AI Toolkit enabled personalized customer engagement, turning gift-givers into repeat buyers. Implementation by KPS partner.

URL

https://www.sap.com/documents/2025/02/ec45196b-f27e-0010-bca6-c68f7e60039b.html

City

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