Georgia-Pacific AI Operator Assistant on AWS

Georgia-Pacific deployed ChatGP, an industrial AI operator assistant on AWS, using Amazon Bedrock with Anthropic's Claude large language model and Amazon Kinesis for real-time IoT data processing. The solution serves machine operators and maintenance technicians at pulp and paper mills across the Georgia-Pacific network. ChatGP acts as a centralized knowledge hub consolidating digital documents, maintenance records, and IoT sensor data. When operators ask about a machine issue, ChatGP references real-time IoT data to provide insights into the machine's current state, recent performance trends, and potential causes. The system adapts to each facility's specific equipment and processes. Georgia-Pacific also uses the AI to capture knowledge from experienced workers — recording conversations between subject matter experts and retired employees, then summarizing with LLMs to create manufacturer-quality documentation. Results: reduced off quality, minimized machine downtime, and boosted productivity. Quote from Senior Manager of Digital Transformation: 'Using generative AI to pull together information from various sources for quick and easy answers has been a game-changer — it's like having a digital expert who's always there, ready to help both new and seasoned operators find the right answers fast.'