Utah Department of Workforce Services Deploys Novatio's AI Adjudication Assistant for Unemployment Insurance Claims

Novatio Solutions announced the successful deployment of its AI Powered Adjudication Assistant with the Utah Department of Workforce Services Unemployment Insurance (UI) program. Suyash Vaishnava, AI Architect at Novatio Solutions, said: "In just 9 weeks, we moved from concept to production, embedding AI directly into the claims lifecycle." According to the release, agencies across the United States often face operational challenges such as incomplete claimant information, delays in employer responses, and shortages of experienced adjudicators, which can lead to claim backlogs and longer processing times. To address these challenges, Novatio implemented an AI-driven adjudication assistant that streamlines the fact finding process and organizes case information for adjudicators. The solution integrates directly with Utah's claims filing system, using conversational AI powered by Google Gemini to dynamically gather claimant information and generate structured case summaries, timelines, and relevant legal insights. A human-in-the-loop model ensures adjudicators maintain full oversight while continuously improving the system through expert feedback. Novatio also provided Enhanced Enablement Services to train the Utah technical team on managing and evolving the solution. Patrick Frost of the Utah Department of Workforce Services Unemployment Insurance program said the collaboration with Novatio was highly beneficial and that the company was "knowledgeable, helpful, and very responsive to our needs." He added: "We believe this project has the potential to help our UI adjudicators reduce the need for follow-up calls to claimants regarding their separations."