Utah DWS Deploys AI Adjudication Assistant for Unemployment Claims Processing

The Utah Department of Workforce Services Unemployment Insurance program deployed an AI-powered adjudication assistant developed by Novatio Solutions. The AI streamlines the fact-finding process and organizes case information for human adjudicators by dynamically gathering claimant information, generating structured case summaries, timelines and relevant legal insights — powered by Google Gemini. The solution integrates directly with Utah's existing claims filing system. A human-in-the-loop model ensures adjudicators maintain full oversight while continuously improving the system through expert feedback. The project went from concept to production in just 9 weeks. Utah DWS reported highly positive feedback on Novatio's responsiveness, flexibility and training support. The implementation demonstrates how applied AI can modernize complex government processes while maintaining transparency, fairness and human oversight in critical decision-making workflows.