Loading use case index…
Loading use case index…
AI use case
The Utah Department of Workforce Services deployed an AI-powered adjudication assistant (powered by Google Gemini) to streamline unemployment claims processing, moving from conc…
Core facts from this catalog record. Primary narrative lives in the hero above; full raw fields follow in the next section.
Every column from the source row, in stable order. URLs open in a new tab.
Title
Utah DWS Deploys AI Adjudication Assistant for Unemployment Claims Processing
Content
The Utah Department of Workforce Services Unemployment Insurance program deployed an AI-powered adjudication assistant developed by Novatio Solutions. The AI streamlines the fact-finding process and organizes case information for human adjudicators by dynamically gathering claimant information, generating structured case summaries, timelines and relevant legal insights — powered by Google Gemini. The solution integrates directly with Utah's existing claims filing system. A human-in-the-loop model ensures adjudicators maintain full oversight while continuously improving the system through expert feedback. The project went from concept to production in just 9 weeks. Utah DWS reported highly positive feedback on Novatio's responsiveness, flexibility and training support. The implementation demonstrates how applied AI can modernize complex government processes while maintaining transparency, fairness and human oversight in critical decision-making workflows.
Continue exploring AI deployments in the catalog.
Back to use casesCity
Salt Lake City
Company/Organization
Utah Department of Workforce Services
Continent
North America
Country
United States
Category
IT Consulting & Other Services
Type
Deployment
Id
48a2955d-b4c0-4032-9c2d-45d9ce2fbed4
Created At
2026-05-03T23:20:37.221914+00:00