British Gas Energy Trust: AI Grant Application Agent — 83% Time Reduction

British Gas Energy Trust — providing vital grants to people struggling with energy debt — replaced its 47-minute static grant application form with an AI-powered digital worker that guides applicants through a friendly conversational dialogue. The transformation: application time dropped from 47 minutes to 8 minutes (83% reduction). The AI extracts the same information as the original form but in a natural, supportive conversation — reducing abandonment rates. The AI guides applicants step-by-step, pulls and analyzes data automatically, and populates the application. Results: higher completion rates; more grants delivered to families in need; better applicant experience. The digital worker was built by Implement AI and operates as a 'digital worker that guides, not interrogates.'