ServiceNow AI Agent Orchestrator

Title

ServiceNow AI Agent Orchestrator

Content

ServiceNow AI Agents act autonomously to get work done, proactively solving problems and driving exponential productivity across IT, customer service, HR and every corner of the business. Only ServiceNow unites AI agents, data, and workflows on a single, scalable platform. The AI Agent Orchestrator coordinates collaboration among teams of AI agents to successfully achieve specific goals: AI agent teams deliver better results than single AI agents, handling simple to complex workflows. The AI Agent Studio lets users build and customize AI agents using a natural language interface, easily creating specialized AI agents and setting guardrails. AI Control Tower works with any AI, whether internally built or third-party sourced, serving as the central intelligent hub where users can connect their AI strategy, governance, and management across the enterprise. AI Experience delivers AI agents that are always available wherever work happens through text, voice, web, and more. Embedded within the AI Agent Fabric, Agent2Agent protocol enables communication among ServiceNow and third-party AI agents. AI agents get context from external tools, data, and systems through the Model Context Protocol. For IT, AI agents streamline incident management and request fulfillment while automating tasks across IT operations. For Employee Experience, AI agents help submit HR requests and resolve inquiries, simplifying access to essential information like policies, benefits, and support services. For CRM, AI agents handle routine customer requests and automate complex processes. For Risk and Security, AI agents assist in managing and remediating risk incidents by automating key processes. The results speak for themselves: 40% reduction in time spent building forms and workflows, 30% faster dispute resolution time, 87% increase in overall self-service rate, 1 month of work hours saved on documentation tasks, and 80% ticket deflection rate across all departments.