Bank of America Deploys AI Agent Advisory Platform

Bank of America is now deploying an internal AI-powered advisory platform to a subset of financial advisers, rolled out to around 1,000 financial advisers. The platform is based on Salesforce Agentforce, which enables the creation of AI agents to handle tasks. It is designed to help advisers handle client queries and prepare recommendations. The system can also help manage daily workflows. Bank of America has been expanding its use of AI in its business, with its virtual assistant Erica handling work equivalent to about 11,000 employees, while 18,000 software developers use AI coding tools that have improved productivity by around 20 percent.