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AI use case
Bank of America has deployed an internal AI-powered advisory platform based on Salesforce Agentforce to approximately 1,000 financial advisors, enabling them to handle client qu…
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Title
Bank of America Deploys AI Agent Advisory Platform
Content
Bank of America is now deploying an internal AI-powered advisory platform to a subset of financial advisers, rolled out to around 1,000 financial advisers. The platform is based on Salesforce Agentforce, which enables the creation of AI agents to handle tasks. It is designed to help advisers handle client queries and prepare recommendations. The system can also help manage daily workflows. Bank of America has been expanding its use of AI in its business, with its virtual assistant Erica handling work equivalent to about 11,000 employees, while 18,000 software developers use AI coding tools that have improved productivity by around 20 percent.
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Charlotte
Company/Organization
Bank of America
Continent
North America
Country
United States
Category
Banks
Type
Deployment
Id
cf51d50e-978e-430f-9738-61aad839be2d
Created At
2026-03-27T04:06:46.110679+00:00