AI use case

Ada Support AI Customer Service Automation Platform

Ada Support built its AI-powered customer service automation platform on Amazon EKS, enabling Fortune 500 clients to deploy AI agents that autonomously resolve millions of suppo…

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Company/Organization: Ada Support
Industry: Internet Software & Services
Location: Toronto

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Title

Ada Support AI Customer Service Automation Platform

Content

Ada Support built its AI-powered customer service automation platform on Amazon EKS (Elastic Kubernetes Service), enabling enterprise clients to deploy AI agents that autonomously handle customer support tickets without human intervention. The no-code platform allows brands to build AI agents that resolve queries across chat, email, and messaging apps in 73 languages, serving Fortune 500 clients globally. Ada's AI-powered solution has a reasoning engine that uses machine learning models and large language model calls to understand customer inquiries, assess appropriate responses, and resolve inquiries automatically. Since 2016, Ada has powered more than 4 billion automated customer interactions. The EKS architecture provides auto-scaling for peak periods with up to 700 nodes per cluster. Key outcomes: 15% reduction in compute costs, 30% increase in compute efficiency, 20% increase in cost efficiency of GPU usage, and 70% increase in deployment velocity. Kubernetes version upgrades that previously took up to 5 months now take just 5 days.

URL

https://aws.amazon.com/solutions/case-studies/ada-support-eks-case-study

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