Ada Support built its AI-powered customer service automation platform on Amazon EKS (Elastic Kubernetes Service), enabling enterprise clients to deploy AI agents that autonomously handle customer support tickets without human intervention. The no-code platform allows brands to build AI agents that resolve queries across chat, email, and messaging apps in 73 languages, serving Fortune 500 clients globally. Ada's AI-powered solution has a reasoning engine that uses machine learning models and large language model calls to understand customer inquiries, assess appropriate responses, and resolve inquiries automatically. Since 2016, Ada has powered more than 4 billion automated customer interactions. The EKS architecture provides auto-scaling for peak periods with up to 700 nodes per cluster. Key outcomes: 15% reduction in compute costs, 30% increase in compute efficiency, 20% increase in cost efficiency of GPU usage, and 70% increase in deployment velocity. Kubernetes version upgrades that previously took up to 5 months now take just 5 days.
Details
- City
- Toronto
- Organization
- Ada Support
- Continent
- North America
- Country
- Canada
- Category
- Software
- Type
- Deployment
- Id
- af4e6519-22ac-468b-b1e8-8301f60f67b1
- Created At
- 9 May 2026