DBS reported in its 2025 annual report, published in March 2026, that its data analytics and AI/ML initiatives delivered economic value of approximately S$1 billion in 2025, from more than 2,000 AI models deployed across over 430 use cases. The bank describes its aim as becoming the best AI-enabled bank with a heart, and Global Finance named it the World's Best AI Bank.
The models are built and run on ADA, DBS's enterprise data and analytics platform, which the chief information officer's statement says provides secure, governed data; in 2025 the platform cut code deployment time by 25% and reduced model deployment cycles to between seven and 10 weeks. DBS also introduced a Gen AI framework with standards for reusable components, governance guardrails, workflow capabilities and prompt engineering, so that teams can design, deploy and scale generative AI applications in a consistent way. AI is also used in the bank's technology operations, including incident management and infrastructure operations, and most production deployments and over 85% of regression testing are automated.
DBS distinguishes horizontal tools available to all staff from vertical tools that change specific parts of the bank. DBS-GPT, its personal AI assistant, is available to employees across its core markets and gives role-based access to more than four million DBS policies and documents. Vertical applications include generative AI tools for adverse news screening, DBS Joy, a corporate banking assistant that provides 24/7 support and is used by more than 20,000 corporate and SME customers, and iCoach, a career guidance platform for employees. DBS has also piloted agentic AI, including a coding assistant for its data scientists that has cut the time spent on certain coding tasks by up to 20%.
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