Baker Hughes Scales C3 AI Sourcing Optimization Across 800+ Sites for Procurement Intelligence

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Baker Hughes Scales C3 AI Sourcing Optimization Across 800+ Sites for Procurement Intelligence

Content

Baker Hughes, a global energy technology company with 57,000 employees operating across 120+ countries and generating $7 billion+ in quarterly revenue, partnered with C3 AI in 2019 to embed artificial intelligence into the core of its supply chain. What began as a pilot across three sites quickly scaled to ten and finally across the enterprise, supporting 900,000 SKUs at full-scale implementation and integrating 30+ million records from 5 enterprise data sources. The deployment addressed fragmented procurement data that had forced buyers to manually reconcile information through multiple spreadsheets, slowing decision-making and limiting the team's ability to manage the portfolio with speed and confidence. The C3 AI platform presents opportunities with a full evidence package including total landed cost breakdowns, similar part rationale, and index-based pricing signals. Buyers can monitor markets in real time through live tariff feeds to immediately estimate the total landed cost of an order as new executive orders are announced. By focusing on high-volume product lines and facilities, the team achieved a 5 to 7 percent acceptance rate on identified opportunities, which significantly impacted the cost of goods sold, typically in the high seven- to low eight-figure range annually. Success was sustained through weekly business reviews where teams shared live feedback and captured savings in real time. The system includes 200+ active users, is mobile-enabled on iOS and Android, and provides comprehensive views of total landed cost including logistics and live tariff rates. The project is recognized as a flagship example of C3 AI's enterprise sourcing optimization capabilities and is cited in their customer success portfolio for 2025.