AI use case

Rappi AI Courier Dispatch System Reducing Delivery Time by 22%

Rappi uses reinforcement learning algorithms to optimize courier assignment and delivery routing across its delivery network in Mexico, Colombia, Brazil, Argentina, and Chile. T…

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Company/Organization: Rappi
Industry: Ground Transportation
Location: Bogotá

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Title

Rappi AI Courier Dispatch System Reducing Delivery Time by 22%

Content

Rappi uses reinforcement learning algorithms to optimize courier assignment and delivery routing across its delivery network in Mexico, Colombia, Brazil, Argentina, and Chile. The AI considers real-time courier locations, order clustering, delivery time windows, traffic conditions, and individual courier performance to make optimal assignment decisions. The system processes over 3 million delivery requests weekly and has reduced average delivery time by 22% since deployment. Rappi's dispatch AI also optimizes multi-order batching, allowing a single courier to handle multiple simultaneous deliveries, increasing courier earnings efficiency by 35%.

URL

https://www.rappi.com/tech/ai-dispatch-system

City

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