IHH Healthcare Uses AI for Claims, Nurse Rostering, Fall Detection and Imaging at Mount Elizabeth Hospital

IHH Healthcare Singapore said in April 2026, as it unveiled the completion of Mount Elizabeth Hospital's first major campus overhaul, that it is using AI across operations and clinical care there as part of Project Renaissance, a S$350 million three-year transformation jointly invested by IHH Healthcare and Parkway Life REIT, first announced in 2023. The project is the hospital's first major campus overhaul since opening in 1979 and targets upgrades to core infrastructure, clinical environments, and digital systems. In the claims office, AI and automation have already replaced manual processes, saving the equivalent of at least one headcount daily. High fall-risk patients in the ward can opt in to CCTV monitoring with AI detecting falls in real time to balance safety with privacy. The LizWorld patient platform consolidates digital wayfinding, in-room services, patient information, and self-service requests into a single system with augmented reality guiding patients through ward facilities. The Patient Intelligence Centre (PIC) integrates bed management, operating theatre, and endoscopy scheduling using live operational data. NurseShift.ai, an AI-powered nurse rostering system, saves 51% of the time spent on rostering and lets nurses spend more time on direct patient care. In medical imaging, AI-enabled solutions such as Annalise.ai, Lunit, and SenseCare Chest CT help radiologists detect abnormalities, prioritise urgent cases, and improve diagnostic confidence. IHH takes a deliberate, staged approach. "In healthcare, we generally tend to be very conservative because we recognise that there has to be a lot of safety and quality considerations," said Peter Chow, CEO of IHH Healthcare Singapore. The next step is to deploy AI to help doctors improve clinical quality. Yong Yih Ming said cost savings from the transformation could be passed on to patients: robotics, for example, could replace two or three staff doing manual work across shifts, and together with other initiatives this could lead to about 10 per cent in savings. "The better the clinical outcome, the shorter the length of stay, the healthier you get, and the lower cost it is from an inpatient perspective," said Yong Yih Ming, COO of IHH Healthcare Singapore. The same digital and AI initiatives are being rolled out to other IHH Singapore hospitals.