AI in Media & Entertainment

Citymind's AI chatbot on the O2 arena website in Prague correctly handled more than 49,400 visitor inquiries during the review period, with a 93 percent resolution rate and more than half of all conversations occurring outside working hours. The deployment saved over 2,345 hours of manual processing, with the top topics being tickets, event start times and entrances, parking and transport, pre-visit operational information, and event-specific orientation. The case demonstrates that AI chatbots work in user-impression-critical environments like event venues, not just government and education.