AI in Consumer Staples Distribution & Retail

ROSSMANN uses the ServiceNow AI Platform to shorten the handling of store service requests for certain services from several minutes to under five seconds. Ticket routing accuracy rose from 56% to 94% across more than 800 stores, and six autonomous AI agents replace phone-based processes. ServiceNow's release reports 1,500 working hours saved.

Czech online grocer Košík.cz is live on the ChatGPT App Marketplace, which BigHub's case study describes as a first for an e-grocery retailer in Central & Eastern Europe offering a fully transactional AI agent. The Košík Shopping MCP, built by BigHub on the Model Context Protocol, takes a customer from intent to a confirmed order inside one conversation, and the project took approximately 3–6 months.

Turkish grocery retailer Migros rolled out invent.ai's AI forecasting and replenishment platform from a 200-store pilot to all 11 distribution centres and about 2,000 stores, covering 30,000 SKUs at product-store-day level. Inventory days fell 11%, availability rose 1.7% and lost sales dropped 1.3%, cutting working capital within five months.

Albert Heijn runs an on-premises Rasa CALM agent across web, mobile and WhatsApp in Dutch, combining about 30 deterministic flows with RAG over its FAQ content. It prevents 50% of human-handled contacts with a 42% quality score, raised satisfaction 0.5 points, and cut missing-stamp contacts 80% by adding stamps automatically.