Teleperformance Global eLearning Video Production

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Teleperformance Global eLearning Video Production

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Teleperformance has deployed AI to transform its global eLearning video production, creating personalized training content at scale for its 500,000+ employees worldwide. AI-powered video generation creates training content without traditional video production timelines and costs. The platform uses AI to localize training content into multiple languages, automatically dubbing and subtitling videos with native-sounding voice synthesis. AI analytics track employee engagement with training content, identifying which modules require reinforcement or customization. Personalized learning paths use AI to recommend training content based on employee role, performance history, and career development goals. The AI system automatically generates assessments and quizzes from training content to verify learning retention. Teleperformance reports significant reductions in time-to-competency for newly hired customer service agents using AI-generated training. The platform supports continuous learning with microlearning content generated and deployed in response to emerging needs.

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