GOSH DRIVE Trial of an AI Scribe Across 9 London NHS Sites Finds 23.5% More Patient Interaction Time

A study led by Great Ormond Street Hospital for Children NHS Foundation Trust’s Innovation Unit (GOSH DRIVE) was conducted across 9 NHS sites in London and evaluated over 17,000 patient encounters. Results showed a 23.5% increase in direct patient interaction time during appointments, alongside an 8.2% reduction in overall appointment length when AI-scribes were used. A&E saw particularly strong results, with a 13.4% increase in patients seen per shift. The study was sponsored by NHS England and assessed an AI-scribing tool that automatically transcribes consultations and drafts summarised clinical notes for clinicians to review. The encounters were evaluated across a diverse range of sites including hospitals, GP practices, mental health services and ambulance teams. NHS England says the study found that AI-scribing technology can significantly reduce clinician workload while improving patient care, with the potential to unlock millions of pounds worth of activity if rolled out nationally. Ambient voice technologies capture clinician–patient conversations and use AI to generate real-time transcriptions and clinical summaries while ensuring data protection. Dr Alec Price-Forbes, NHS England National Chief Clinical Information Officer, said: “AI notetaking tools will help free up more time for clinicians to focus on their patients, rather than typing up notes or looking at a screen – enhancing the quality of consultations and improving overall patient satisfaction.” Following NHS guidance published the previous year, NHS England published a self-certified registry of 19 suppliers on 16 January 2026, requiring suppliers to comply with standards on clinical safety, technology and data protection. NHS organisations across England are being urged to use the registry, and the release says ambient voice technologies could save clinicians up to 2 or 3 minutes for each patient consultation. The registry is not a commercial framework: procurement will be carried out by individual NHS bodies in accordance with their own governance processes.