Industry
Real-world AI deployments tracked across organizations, countries/regions, and use cases.
Textiles, Apparel & Luxury Goods has 2 tracked AI use cases across 2 countries/regions and 2 organizations. Activity is led by France and Italy, with frequent examples from Capri Group and Lacoste.
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Capri Group, the Naples-based owner of the Alcott and Gutteridge brands, reorganised customer care around two autonomous AI agents built by two hired engineers. The agents now handle about 50 per cent of customer enquiries on their own, and the company says it strengthened its workforce instead of reducing it.
Lacoste replaced its deterministic after-sales chatbot on lacoste.com US with Ask René, a multi-agent assistant built by Converteo on Google's Gemini Enterprise for CX in four months. Four days after launch, Converteo reported satisfaction above 4/5 and an escalation rate on track for -30%; Canada, Europe and Latin America are next.
Every Textiles, Apparel & Luxury Goods deployment tracked in the catalog, A-Z.