CitymindSlovakia10 Oct 2026
Žilina Chatbot Pilot: 8,603 Questions, 47.3% Off-Hours, Independent Research by Šafárik University
Citymind's AI chatbot on the Žilina city website received 8,603 questions from approximately 1,850 citizens over a six-month pilot from 1 July 2025 to 1 January 2026, with 47.3 percent of conversations occurring outside business hours and only 3.1 percent of inquiries left unanswered, per research by the Faculty of Public Administration of Pavol Jozef Šafárik University in Košice. The strongest topic was the building authority at 98.8 percent resolution, while cultural information scored lowest at 44.42 percent, exposing a website content gap. The deployment, led by Mayor Peter Fiabané and researched by Milan Douša, PhD, is positioned as a model for other Slovak cities seeking data-driven AI deployment.